Support
Get help with courses, payments, certificates, teaching, or anything else about learning on GenSmart.
Email SupportResponse Time
24h
Have questions about courses, payments, certificates, or becoming a teacher? We're here to help students and educators across Cameroon.
Reach out via email, phone, or WhatsApp. Our support team responds within 24 hours, Monday through Saturday.
Douala, Cameroon
(Online platform - no physical office visits)
Monday - Friday: 8am - 6pm WAT
Saturday: 9am - 2pm WAT
Sunday: Closed
Create a free GenSmart account, browse courses, and pay with MTN MoMo or Orange Money. You get instant access for 6 months.
Click "Become a Teacher" in the app, fill out your profile, and start creating courses. You earn 70% of every sale.
Contact us via email or WhatsApp with your phone number and transaction details. We resolve payment issues within 24 hours.
Yes — we offer a 3-day money-back guarantee if you've completed less than 30% of the course content.
Need more detailed answers?
Visit Full FAQ